[FAQ] When and how will refunds be given when I cancel my reservation?

2025年1月9日

Regarding refunds following cancellations, the timing and processing will vary depending on whether you pay by credit card or bank transfer.

[Credit Card]

After cancellation, a refund will be processed immediately with your credit card company.
For details about the timing and method of subsequent refunds, please contact your credit card company.
If a cancellation fee has been incurred, the full amount of the usage fee that has already been paid will be refunded, and then only the cancellation fee will be charged again in accordance with the cancellation policy

[Bank Transfer]

After cancellation, we will give the refund to the account from which the fee was transferred within a few days in accordance with the cancellation policy.

*Cancellation policies vary depending on each space. Please check the “Cancellation Policy” section on the space page.

[FAQ] When will my reservation be confirmed?

Your reservation will be confirmed once payment has been completed. Once your reservation is confirmed, you will receive a confirmation email, so please check it.

2025/01/09

[FAQ] How many months in advance can I make a reservation?

You can make a reservation until the last minute if the room is available. However, please note that a cancellation fee of at least 50% will be charged from 10 days before the date of use, so be sure to check the cancellation policy.

2025/01/09

[FAQ] How can I find out availability?

You can check availability on our website towards the end of the room page.

2025/01/09

[FAQ] Can I bring foods and drinks into rooms?

You can bring any non-alcoholic beverages and any foods into meeting rooms, but alcoholic beverages are also allowed in the party rooms. We ask that you take your trash home with you when you leave. Thank you for your cooperation.

2025/01/09

[FAQ] What facilities are available in party rooms?

Basically, all party rooms are equipped with refrigerators, microwaves, board games, kitchenware, etc. In addition, the above facilities are free to use. Some party rooms are also equipped with rice cookers, amplifiers, speakers, monitors, ring lights, air purifiers, and other equipment. For detailed information, please refer to the “Amenities/Facilities” of […]

2025/01/09