[FAQ] When and how will refunds be given when I cancel my reservation?
Regarding refunds following cancellations, the timing and processing will vary depending on whether you pay by credit card or bank transfer. [Credit Card] After cancellation, a refund will be processed immediately with your credit card company.For details about the timing and method of subsequent refunds, please contact your credit card […]
[FAQ] I can not make reservation. how can I reserve rooms?
・Email authentication may not have been completed. Please check the followings. 1. After logging in to your My Page, click the icon on the top right2. Select “Personal Info” 3. Select “Email Address”4. Click “Save & Send verification email” 5. Click the verification button in the email you received. Click the authentication […]
[FAQ] How can I connect to Wi-Fi?
Wi-Fi SSID and password are posted in rooms. please refer to the notice. In addition, wired connections are available in some rooms. Please check the page for each room.
[FAQ] I cannot authenticate my email address when registering as a member
1. After logging in, click the icon on the top right2. Select “Email Address” from “Personal Info“ 3. Click “Save & Send verification email“ 4.Click the verification button in the email you received. Click the verification button in the verification email to complete.The validation email is valid for an hour, […]
[FAQ] Can I make a provisional reservation?
In principle, we do not accept provisional reservations for rooms. We may accept provisional reservations for customers who are considering regular use. Please fill in your desired meeting room and desired date and time using “Contact Form.”
[FAQ] Do you have a option of changing room layouts in advance?
We do not accept the change option. If you wish to change the layout, please make the change yourself. Also, when you leave, please return to the layout you had when you entered.
[FAQ] I left my belongings behind in the room I used before. Can I take it back?
As rooms are operated unmanned, we do not check, store, or manage lost items. We apologize for the inconvenience, but we ask that you please make your reservation for the minimum reservation unit and confirm whether there are your belongngs.
[FAQ] Can I preview a room in advance?
As a general rule, free previews are not available for rooms with a capacity of less than 20 people. please make a reservation for a minimum amount of time as usual. For customers who are considering large-scale meeting rooms for 25 or more people or regular use, we may be […]
[FAQ] What payment methods are supported?
Our reservation site accepts credit card payments and bank transfers.
[FAQ] How can I issue a receipt for my booking?
After logging in, you can download them by clicking “Receipt of YYYY/MM/DD” from “Bookings.”If you paid by bank transfer, you can download the receipt after the payment is completed. If you want to change the name on the receipt, after logging in, click the icon in the top right corner […]